MyCN is a Saudi company, established in 2013 and headquartered in China in Shenzhen.
Commercial registration number: 4031198494
Mycn warehouse is located in foshan city.
A company specialized in providing shipping, assembly and e-commerce facilities from China to all over the world, so that we save on the customer the cost of sporadic shipping through the service of collecting shipments and shipping them in one go, in addition to providing packaging, storage, sorting and examination services for shipments to ensure the quantities and quality in accordance with the required specifications, comprehensive shipping Customs clearance and door to door shipping.
To benefit from MyCN shipping services from China, whether you are a merchant or a consumer, first register on ship.mycn.io to be given a Chinese address and warehouse to receive and store your goods, you can use this address to shop from China stores and factories so that you register or send that address to the supplier or The seller you want to buy from for your purchases to be shipped to, so we can then receive it and ship it to your address.
Your identification code that distinguishes your shipment from any other shipments, and the supplier must put it on the carton so that your shipment will be found upon its arrival in the warehouse.
When the shipments arrive to the warehouse, they are recorded in your profile and shown in the Shipments section.
MyCN has three subscription packages, each package has specific features that suit all categories, whether you are a merchant or an individual, the available packages are as follows: The basic (free) package: suitable for retail shopping by piece or small quantities, allowing you to ship with two companies, Aramex, DHL Gold package ($ 45 / month): a paid package that suits those who request from China in rather large quantities, but with separate periods, and not continuously. It allows you to ship on all available shipping lines, and includes customs clearance services. Merchant package ($ 79): a paid package, suitable for merchants and store owners who require shipment in large quantities on an ongoing basis, and for many addresses, that allows you to ship on all available shipping companies, including customs clearance services.
Shipping cost with MYCN is based on the higher weight between the actual weight and the volumetric weight of the product, the nature of the product and the shipping address, to calculate the approximate shipping cost of your shipment that you can calculate through the price calculator on our website.
To find out if your product can be shipped or not, review the prohibited products page first, and then contact us through tickets or through the contact form on our website.
To recharge your balance on MyCN, you can pay by bank transfer, credit cards and mada.
To recharge the balance, first log in to your MyCN account. In the main menu on the control panel you will find the option "Balance Recharge".
MyCN offers you multiple shipping lines (Aramex, DHL, SMR line, SMR Express, FedEx)
To find out the most appropriate shipping line for your shipment, see the shipping lines page to know the restrictions and conditions of each shipping line, and contact the team specialized in shipments on our website, noting that the shipping companies available to you refer to the type of package you currently subscribe to.
The cost of subscription is separate from the shipping cost
MyCN offers through the companies available to it Door to Door shipping services, that is, to the customer's home directly, except in some cases for customs reasons or cities that are not covered by the carrier
Normal shipment can only be collected, but if the shipment contains a different brand or battery, it cannot be combined in the same package.
You can use your own shipping company to deliver your products to your customers, but you must provide us with detailed information about the agent and the time of receipt in advance.
The package will be prepared by the competent team within 48 hours.
Packages are shipped after processing within 24 hours without any holidays in China.
If you are shipping in commercial quantities, you need to subscribe to the merchant package or the gold package to take advantage of the service of shipping companies that provide shipping including customs clearance
To check or return the shipment, you can submit a return or inspection request from your control panel in the side menu.
Air freight is based on the calculation of the highest weight between the actual weight and the volumetric weight and the volumetric weight is calculated: length * width * height / 5000 While ocean freight depends on calculating weight in cubic meters, CBM = length * width * height / 1000000
Shipment: Goods that arrive to us from the supplier as they are, i.e. in the same condition.
Parcel: Grouping and packing more than one shipment together to reduce shipping costs.
Some products come in their box (the product box), and upon shipment, the shipping cost is calculated based on the higher weight between the actual and volumetric weight (dimensions); And some products, their boxes, take up space, so they increase the volumetric weight and thus the cost of shipping. You have the freedom to choose to remove it or keep it according to your desire and need.
Yes, the choice of packaging is through you during the creation of the package, as the appropriate packaging for the product appears, and you must make sure to choose the appropriate type of packaging for you.
The Saudi warehouse line cannot be intended for Saudi Arabia only.
Payment on receipt is only activated via SMSA, and orders are charged twice per month.
The Saudi warehouse line is more economical due to the low cost per kilo, but there will be the cost of local delivery for you after the shipments arrive at the Saudi warehouse in Jeddah.
Your shipments are received at the warehouse, you can send them to us through you.
Product compression service is currently not available in the Saudi warehouse.
The service of agreement with the factories is not currently available, where you can agree with the factories to manufacture as you want and attach them to our warehouse address in China so that your goods will be received, collected in a parcel and shipped to your address.
It is true that you can do that in the Saudi warehouse only and after booking an appointment to receive your shipments, and with regard to China warehouse, this is not possible, as it is possible to request to ship it internally by attaching the full address of the destination to which you want to ship.
The pick-up service is not available from the factories, but you can add and send them to your Chinese address on your profile and the factory ships your goods on the warehouse.
لا يوجد لدينا مستودع في الرياض وسيتم العمل على تجهيز مستودع في مدينة الرياض قريباً .
It is true, you can order from Ali Express and attach them to your Chinese address in the complete control panel to send your shipments to the China warehouse.
Of course you can, you can buy from several suppliers by attaching to them your complete address in our warehouse with your MC_code attached.
The cost of ocean freight is calculated in CBM unit equivalent to 300 kg and the highest weight is calculated between the volumetric weight and the actual weight, and the volumetric weight is calculated by the following equation:
Length * Width * Height / 1,000,000.
When the shipment arrives at your address, it will arrive in your name.
It is true that you can ship the furniture through us, and it can be shipped via the sea freight line, and it is calculated in the CBM unit
For more details, you can review shipping fees
You cannot ship to Amazon warehouse with us.
To find out the status of your shipment, stay informed of the shipment details from your control panel on MyCN, by choosing Shipments from the side menu, and then clicking on Shipment Details, so that the shipment status and tracking number are shown, with a notification arriving to you as soon as the tracking number is issued.
After you have purchased the product from Chinese websites, whether using the personal shopper service or by yourself, as soon as the shipment arrives at your warehouse in China, you can submit a request to prepare the parcel to be prepared for shipment at your address by following the steps shown in the blog.
The prices in the price calculator are correct and depend on the data provided by the customer, such as the correct weight and the correct box dimensions (volumetric weight)
Yes, you can request a product inspection through your control panel - Shipping and Storage - Shipments (request to inspect shipments)
The costs of product inspection varies according to the type of package. In the (free) package, the examination fee is $ 3, and in the (gold) package, the inspection fee is $ 2, and in the (merchant) package, the inspection fee is $ 1. You can find out the shipping period through the price calculator page, where it varies The duration of the arrival of shipments from one line to another. .
Delay is beyond our control and there are many reasons, including:
1. Laws and customs procedures in the country of the sender or the countries of the future.
2- Delays resulting from transportation procedures, inspection, or seizure of goods by any governmental authority
3. The package information or the customer's address is incomplete or incorrect
Note that the period shown in the price calculator is an approximate period, not real, and it may be delayed more than the described period and may arrive before the end of the period.
Shipments that are prohibited from our shipment are due to the fact that some shipping companies refuse to ship them and depend on the customs and the laws of each country
For more details, please visit the Prohibited Shipments page
In case you want to change the address from Arabic - English or from English - English (acceptable)
In case you want to change the address from English - to Arabic or from Arabic - Arabic (not acceptable)
The shipping cost varies according to the type of package and the shipping lines available for the package and its services to calculate the estimated shipping cost. You can estimate it by calculating the shipping through the price calculator from here, knowing that the cost is calculated based on the higher weight between volumetric and verb, and you can calculate and for sea freight it is calculated by the following equation "length * Width * Height "/ 1,000,000 The output is in cbm
The shipping cost varies according to the type of package and the shipping lines available for the package and its services to calculate the estimated shipping cost. You can estimate it by calculating the shipping through the price calculator from here, knowing that the cost is calculated based on the higher weight between volumetric and verb
And you can calculate the volumetric weight of air freight by the following formula "length * width * height" / 5000 and the result is in kilo units
Yes, it requires the presence of a label made in China on all parts and it is added by us in case the supplier did not add it to you at a cost of $ 0.1 per piece.
To find out the shipping terms for each line from here
To find out the comparison and benefits of packages from here
Yes, you can track where the parcel is through the tracking link for your parcel in air freight only
It is not possible to track the locations of the parcels for sea shipping, as the destination is known and there are no tracking links for sea freight
You can know the approximate shipping time for each shipping line attached to each line. Approximate prices can be accessed on the price calculator page
Yes are real and depend on customer input to be correct
Sea freight: length by width by height divided by 1,000,000 (million)
Air freight: length by width by height divided by 5000
It takes to send the parcel during the official working hours from Monday to Friday, and it is sent between 24 - 48 working hours as a maximum.
A Made in China label costs 0.1 cents ($) and is placed on all products where the supplier can request the addition of the sticker.
A Made in China label is placed on each piece (product), not on the box. The Made in China label costs 0.1 cents ($)
It can also be requested by the supplier to be added.
Yes, it is true. You can and upon the arrival of all your products, request that the parcel be prepared to be assembled in one box.
This is not possible as the official holidays in China are a vacation for the China warehouse team.
You can find out the approximate shipping time for each line through the price calculator page.
Shipping via Aramex, DHL and Fedex does not include customs clearance and requires customer clearance.
When shipping through the Saudi warehouse line, shipping is done from China to the address of our warehouses in Saudi Arabia in Al-Nakhil neighborhood, and then you can ship to your home address and you will be responsible for the local shipping cost.
Shipping rates in general and sea freight in particular in recent times are unstable and unstable, and prices will rise in the coming period and this will be on a global level due to several reasons, including:
- Shipping companies stopping more than 50% of container ships to reduce operating expenses on them.
Many empty containers have been disabled at ports during the Corona pandemic.
Arranging container business in ports that exceeds the real value of containers, which led to the disruption of many containers through shipping companies.
Container leasing rates increased by more than 75%.
- The increase in the prices of new containers by more than 100% to increase the demand for their purchase to compensate for the shortage in the market
- High prevention measures in transportation between countries have increased costs.
Zip Code: 528315
You can find out the local shipping rates within China through our price calculator:
Not available, you can contact our technical support department through direct chat in your personal account.
No, but shipping lines that provide you with customs clearance are available in paid packages.
It is not possible, as the sea freight depends on the CBM unit, and it must be in the CBM. Also, the CBM is indivisible and must be complete.
If you upgrade your package to one of the paid packages, you can store for the duration of the package subscription without any additional fees.
No, the subscription fee for the package is separate from the shipping fee for your products.
True, you can, you can by ordering internal shipping in China
The Personal Shopper is a service we provide to facilitate shopping and buying from the Chinese websites of Chinese Alibaba (1688), Taobao, Tmall and Alibaba Global.
When entering your control panel after registering on the mycn site, you have a side menu in which there is a personal shopper option. Buy it in the shopping cart. After that, you have the option of My Account above, you can click on (Pay Now) to finish the order.
Yes, you can buy in large quantities and you can ship it via Mycn, and to be sure, please contact the technical support team via tickets.
The period of purchase of the application is approximately 3-7 days for its arrival to a warehouse in China.
Yes, there is a commission for the personal shopper in the Dahabiya package, and it is according to the total sales, and it is as follows:
From 0 - 500 $ (it is 15%)
$ 500 - 1000 (being 10%)
$ 1000 or more (5%)
The fees are fixed in the Tajer package and Haya 3%
We only buy the product and make sure of its safety, and we do not guarantee the quality for you, bearing in mind that the quality of the products is considered good and above good.
This service is not currently available, you can buy through Taobao, The Mall, and Alibaba, China (1688)
1. New orders and they have not been purchased yet, the reason is that they have some notes or the costs of the products have not been paid yet.
2. Canceled orders are those that are closed by the customer for some reason.
3. Purchased orders are the orders that have been purchased and delivered to the warehouse.
1. The order can be canceled in the Personal Shopper as long as it is being prepared and the cost is returned to the customer's account.
2. If the status of the order was purchased, the order cannot be canceled, and a return request for shipments can be raised when it arrives at the China warehouse.
3. There is a box during the creation of the order called (Order Notes). Any note for the products can be added.
This is not possible, it must arrive in the China warehouse to be registered in our system and then it is possible to request an internal shipment, i.e. inside China.
Do not worry. We have a return service for products and exchange them for other products.
After registering with us and choosing the appropriate packages for you, you can enter your control panel, enter the import section (personal shopper), choose the appropriate products for you, and buy them.
This service is not currently available The Personal Shopper service is an intermediary between the customer and the Chinese stores
No, after completing the purchase your products are shipped to your address in our warehouse in China and then you create a parcel from your control panel to be shipped to your home address.
All you have to do is just subscribe to the merchant package to see more
Yes, and you can benefit from it through your control panel.
Shipping cost is calculated based on the weight of the order.
Local shipping companies: SMSA, Aramex, customer company.
There are different payment methods available: mada, mastercard, visa.
You can withdraw your profits by bank transfer.
You can ship them to your address.
You do not need to have a commercial registry when creating your online store.
Yes, it supports, and you can activate it through your control panel.
Yes, and you can benefit from it through your control panel.
You can contact the technical support team via "live chat" located in your profile - at the bottom left of the page.
Or through the customer service account on social media channels (@ mycn_care), or through e-mail ([email protected])
Validity period of subscription to the package:
Starting from activating the subscription in the package until the end date of the subscription in the monthly / annual package, and when your subscription to the package ends without renewing your subscription will be transferred to the free package.
Alert period before the package expires:
You will be notified to renew the package 3 days prior to the expiry date of the package subscription.
Store comment period:
There is no suspension period, when the package expires, your subscription will be automatically transferred to the free package with an alert in your control panel (sorry, please renew the package to a merchant package to be able to enjoy the benefits and features of the store)
After subscribing to the (merchant) package, the store will be activated directly.
Yes, you will be notified to renew the package 3 days before the expiry date of the package subscription.
There is no suspension period, when the package expires, your subscription will be automatically transferred to the free package with an alert in your control panel (sorry, please renew the package to a merchant package to be able to benefit from the store's benefits and features)
When you create your store and amend its information, you need to add at least a product or at least one introductory page, such as the "About Us" page, after which all the modifications that are made through you are approved ..
Yes, you can do that by entering social media links on your store.
The MyCN ambassador service is an affiliate marketing service for MyCN services (shipping, personal shopper, e-commerce). Professional marketers or anyone who has good marketing skills and have many followers can benefit from the service by obtaining a registration link for each marketer to register his clients with To calculate a commission on every activity or sales that the marketer achieves for MyCN.
To subscribe to the mycn ambassador service from the side menu in your profile there is a section "mycn ambassador". Click on it. A link will appear for you. Copy and publish it. Any new subscription that comes through your link gets a 10% commission and all the details are clarified in your profile.
You get 10% of the value of the paid packages for any subscription that comes through your link.
The discount rate is 5% for any new subscription that comes through your link.
Yes, you can do that through your control panel. From the side menu there is "Finance section", click on the Withdrawal box and put the amount to be withdrawn to your bank account.