ARAMEX

  1. It is based on the highest weight between volumetric and actual weight of products.
  2. We do not accept any merchandise whose length is more than 1.2m.
  3. Batteries, regular electrical appliances, liquids, international brands or brands registered in the recipient's country are not accepted. For more details, please see the prohibited goods page from here.
  4. In the event of loss or damage, the customer will be compensated for the value of the product so that the amount does not exceed $ 100.
  5. All goods sent to the Kingdom of Saudi Arabia, the United Arab Emirates and other countries are subject to a 15% value-added tax.
  6. In the event that the shipment stops at customs, the customer must clear the goods and submit the required documents to the customs, and in the event that the shipment is returned, the customer shall bear the full return and clearance fees.
  7. The customer pays additional fees in the case of remote and remote addresses or address modification.
  8. When shipping via Aramex, the freight does not include customs clearance, and the customer has to bear that himself.
  9. There are additional fees (customs fees) for some products that are charged to the customer by Aramex.

 DHL

  1. The higher the weight depends between the volumetric and the actual weight.
  2. Any cargo whose length is more than 1.2 meters is not accepted, in addition to the weight of one parcel not exceeding 69 kg.
  3. Batteries, regular electrical appliances, liquids, international brands or brands registered in the recipient's country are not accepted. For more details, please see the prohibited products page from here
  4. In the event of loss or damage, the customer will be compensated twice of the shipping value.
  5. All goods sent to the Kingdom of Saudi Arabia, the United Arab Emirates and other countries are subject to a 15% value-added tax.
  6. In the event that the shipment stops at customs, the customer must clear the goods and submit the required documents to the customs, and in the event of returning the shipment, the customer shall bear the full return and clearance fees.
  7. The customer pays additional fees in the case of remote and remote addresses.
  8. When shipping by DHL, the freight does not include customs clearance, and the customer has to bear that himself.
  9. There are additional fees (customs fees) for some products that are charged to the customer by DHL.

 FEDEX

  1. The higher the weight depends between the volumetric and the actual weight.
  2. Any cargo length of 3.2 meters in addition to the weight of one parcel will not exceed 67 kg.
  3. Batteries, regular electrical appliances, liquids, international brands or brands registered in the recipient's country are not accepted. For more details, please see the prohibited goods page from here.
  4. In the event of loss or damage, the customer will be compensated for the value of the product so that the amount does not exceed $ 100.
  5. All goods sent to the Kingdom of Saudi Arabia, the United Arab Emirates and other countries are subject to a 15% value-added tax.
  6. In the event that the shipment stops at customs, the customer must clear the goods and submit the required documents to the customs, and in the event of returning the shipment, the customer shall bear the full return and clearance fees.
  7. When shipping via FedEx, the shipping does not include customs clearance, and the customer has to bear that himself.
  8. The customer pays additional fees in the case of remote and remote addresses or address modification.
  9. There are additional fees (customs fees) for some products that are charged to the customer by a company.

General notes for express shipping company: -

  • Customs clearance costs vary by product.
  • Customs clearance costs vary according to the country of destination.
  • The cost of customs clearance cannot be determined.
  • Customs clearance cost is determined by the country's local customs
  • Mycn Companies are not liable for any fines for delaying shipment for legal reasons, customs procedures, and the like.
  • Mycn shipping companies are not responsible in the event of any urgent legal decisions or procedures issued by customs or other shipping companies, but rather make the necessary efforts to solve them
  • In the event that the recipient violates the law of the country in which he resides, the customer bears full responsibility.
  • In the event that you buy items that contain liquids or batteries ... etc., please review the technical support on direct chat.
  • Mycn companies do not bear any fines for delaying shipment or clearance for legal reasons, customs procedures, lack of information by the customer, and the like.
  • In the event that the shipment stops at customs, the customer must clear the goods and submit the required documents to the customs, and in the event that the shipment is returned, the customer shall bear the full return and clearance fees.
  • In the event that the total shipping price for companies above exceeds the amount of $ 100, we will be informed of the ID number only, and when the amount exceeds $ 100, we will be informed of the identity number in addition to the copy of the commercial registration.

 SMR Express line

  1. The higher weight depends between volumetric and actual.
  2. We do not accept any merchandise whose length is more than 1.2m.
  3. Please see the Prohibited Items page here.
  4. In the event of loss or damage, the customer will be compensated for the shipment value twice.
  5. All goods sent to the Kingdom of Saudi Arabia, the United Arab Emirates and other countries are subject to a 15% value-added tax.
  6. The lines include customs clearance.

Some products shipped on the shipping line SMR Express:

In the event that the product you wish to ship is not available in the above product categories, please review the technical support in the instant chat "direct chat"

 SMR LINE AIR

Saudi warehouse line

  1. The higher weight depends between volumetric and actual.
  2. Any merchandise of more than 1.2 meters in length will not be accepted.
  3. Please see the Prohibited Items page here.
  4. In the event of loss or damage, the customer will be compensated for the shipment value twice.
  5. All goods sent to the Kingdom of Saudi Arabia, the United Arab Emirates and other countries are subject to a 15% value-added tax.
  6. The lines include customs clearance.
  7. An internal delivery fee of 8 USD is charged for each box.
  8. A mark (label) made in China must be available on all products, in the absence of a label, it will be added to the customer through us for a small fee.
  9. There are additional fees on shipping lines, such as domestic transport fees, as well as fuel fees, etc.

Some of the products shipped on the SMR LINE AIR shipping line

In the event that the product you wish to ship is not available, please review the technical support in the "direct chat".

 SMR LINE SEA

  1. It adopts volumetric weight (cbm), provided it does not exceed 1 cbm or 300 kilograms. If the weight exceeds 300 kg, an additional 1 cbm will be added to it.
  2. 1cbm = 300 KG
  3. View the prohibited goods page from here.
  4. In the event of loss or damage to the product, the customer will be compensated for the shipping value twice.
  5. All goods sent to the Kingdom of Saudi Arabia, the United Arab Emirates and other countries are subject to a 15% value-added tax.
  6. The lines include customs clearance.
  7. An internal delivery fee of $ 8 is charged on each box.
  8. The minimum quantity for sea freight is one CBM and the products must be of the same class. It is not accepted to ship separate miscellaneous goods from other categories (such as clothes with electrical tools) in one CBM.
  9. SMR companies do not bear any fines for delaying, destroying or returning shipped goods for legal reasons, customs procedures, weather conditions, natural disasters or political problems in the region due to which the transport or clearance was affected and the like.
  10. SMR companies are not responsible in the event of any emergency legal decisions or procedures issued by customs or other transport companies, but rather make the necessary efforts to solve them.
  11. In the event that the recipient violates the law of the country of residence, the customer bears full responsibility, and the product specifications must be the same as the specifications and customs conditions of the country of the sender.
  12. The customer bears all legal responsibility, losses, penalties and fines of all kinds in the event of any report or false information on the goods sent or concealment of illegal products in violation of the laws of the country of destination.
  13. SMR is not obligated to compensate for any damage that arises as a result of pressing the cartons during the shipping process unless it affects the product, and the customer can request or choose the type of packaging or add another packaging to the cartons with other fees.
  14. SMR does not accept the application to include the names of other companies or factories in the customs clearance documents.
  15. If you buy items that contain liquids, batteries, etc., please see technical support first.
  16. The Made in China mark must be present on all products .. In the absence of a Made in China mark, it will be added to the customer for a small fee.
  17. There are additional fees on shipping lines such as domestic transport fees, as well as fuel and value-added fees

Products that can be shipped by sea:

  • Electronic products.
  • Products with dual components (dual plug).
  • Accessories.
  • All regular products
  • Products containing LED light

In the event that the product you wish to ship is not available, please review the technical support in the "live chat"


(In the event that the parcel is lost or delayed for a period of three months after the specified period to reach it in all the air and sea freight lines of the SMR company above, it will be directly subject to compensation according to each shipping line mentioned above, and SMR does not recognize any measures taken against it before the three months added to the shipping lines. ).